Feedback Grid

STEP 1

If collecting feedback during the meeting, facilitate a discussion in which everyone shares their responses: things they liked, things that didn’t work for them, a wish list for next time and so on. Listen closely and write down what you hear on Post-it notes. Try to be as specific as possible, and keep the group focused on feedback, avoiding side discussions.
 
If you do the feedback session afterwards, pass out the Post-its and ask everyone to silently write down their responses – one thought per Post-it.

STEP 2

Take the Post-its and add them to the appropriate quadrants on the Feedback Grid. What worked well, and what could be improved? What open questions remain – things your participants didn’t understand? What wishes or ideas did they suggest?

STEP 3

The last step is connecting the dots: making sense and drawing conclusions from the array of opinions. Look for patterns or clusters of similar insights, quotes and ideas. Move the Post-its around if necessary – this can be helpful for creating connections.
Based on these conclusions, write down a list of actionable next steps.